Cancellation, No-Shows & Deposits Policy

Deposits

• A deposit is required to secure all bookings.

• If you proceed with your treatment, this deposit will be applied toward the total cost of your service.

• Deposits are non-refundable but may be transferred if rescheduled with appropriate notice.

• Payment can be made via our online booking system.

48-Hour Cancellation Notice

• We require at least 48 hours' notice for cancellations or rescheduling. This allows us to offer the appointment to another client.

• Cancellations made within 48 hours of the appointment will result in the forfeiture of the deposit.

Late Cancellations & No-Shows

• If you cancel within 48 hours or fail to attend your appointment, your deposit will be forfeited.

• A new deposit will be required to secure a future booking.

Late Arrivals

• Please arrive on time for your appointment. If you are more than 10 minutes late, we may need to shorten your treatment to avoid delaying other clients.

• If you are more than 15 minutes late, your appointment may need to be rescheduled, and the deposit will be forfeited.

Repeat Cancellations & Reschedules

• Clients who reschedule or cancel more than twice within a 30-day period may be required to pay the full treatment cost upfront for future appointments.

• This policy ensures fair scheduling for all clients and helps us maintain high service standards.

Medical or Emergency-Related Cancellations

• If you are unwell or have a medical emergency, please notify us as soon as possible.

• In some cases, we may allow your deposit to be transferred to a future booking at our discretion (a doctor's certificate may be required).